As a raft of new schemes promise buyers “hotel levels” of customer service, Robert Soning asks whether property management companies are ready to deal with the challenges presented by this new era of mixed-use development…
It is evident that buyer expectations for new build developments are currently very high, and far higher than they were only five years ago.
Residential management companies now need to address the challenges of more mixed use in property developments, for example, leisure uses on site which bring in more people and operate for longer hours.
In today’s market, we need businesses which provide consistent luxury “hotel levels” of customer service, which is likely to include 24-hour on-site concierge and “lifestyle management” services such as restaurant bookings, theatre tickets, private dining, health and fitness services. And this is just the beginning, as we are seeing