Industrial Resolutions: Property Ombudsman sorts a third more cases

Katrine Sporle's first annual report shows a rise in a dealt-with formal complaints

The Property Ombudsman (TPO) resolved 3,304 formal complaints in 2015 – 32% more than the previous year – according to its annual report.

All those complaints cost sales and letting agents £811,134 in awards, the highest single amount being a chunky £16,954 award for a lettings dispute. 

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