The HNW Customer Experience: Super-prime client care and how to deliver it
"The concept of luxury has changed in the last decade, with an increased emphasis being placed on the overall customer experience"...
Joe Burns is Founding Partner and Managing Director of Oliver Burns, an architectural interior design and development practice that thoughtfully designs and builds some of the world’s finest homes. The firm’s super-prime reimagining of The Walpole in St James’s broke area price records in 2013 and since has been followed up with a number of high-end schemes across PCL and the Home Counties.
What to read next
Why 2016 could be a very British year for super-prime property
Although London is still the number one city for UHNWIs, it is British buyers who are now at the forefront of the super-prime property market, says Joe Burns...
By Joe Burns
Clivedale shows off its £1 billion super-prime London pipeline
Four-year plan to drip-feed the schemes through to the HNW market
By Prime Resi
What does the future of the prime residence look like? Exploring the impact of Covid-19 on luxury property development
Knight Frank has looked into how Covid-19 is accelerating design trends and impacting housing delivery, suggesting some key evolutions for the future of the global prime residence.
By PrimeResi
Companies in this article
Oliver BurnsMost read
In Pictures: Inside Oliver Burns Studio’s £21.25mn show apartment at The Bryanston
3,872 sq ft turnkey residence is the latest designer collaboration at Almacantar’s 54-unit super-prime scheme overlooking Hyde Park.
Grosvenor warns historic London homes could lose their appeal without planning reform
Great estate pushes for shake-up to help Mayfair & Belgravia properties cope with rising temperatures.
In Pictures: $157mn trophy estate emerges from ‘one of the most iconic renovations in Palm Beach history’
This newly-completed 27,000 sq ft waterfront compound comes with 15 bedrooms, a sunken clay tennis court, private theatre and boat lift.
‘The best projects have a soul before they have a spreadsheet’: In conversation with YOO Group founder John Hitchcox
The property entrepreneur who helped pioneer loft living and branded residences talks London’s overlooked hotspots, buyer trends, the next big shift in the sector - and the best investment he ever made.
Top-end London renters go shopping in the sales market
Agency reports 34% uplift in lets across the prime postcodes over the last year - and a ‘strategic shift’ in the £5,000-per-week-plus sector.
Non-dom exodus could be costing Treasury £4bn a year, claims top wealth lawyer
Stephenson Harwood’s James Quarmby says it’s the wealthiest departures that matter - and warns they aren’t being replaced.
Land Reg adds extra data to transaction records
UPRNs will be added to HM Land Registry's Price Paid Data from this week.
By PrimeResi
My Property Career: Quickfire Q&A with Residence One’s Ben Wilson
Recruitment guru Barry Collins chats with prime resi industry leaders & entrepreneurs, distilling decades of experience & career highlights into 60 seconds.
Property should replace work as tax base of choice, says influential think tank
IPPR pitches a 0.65% proportional property tax to replace both council tax & stamp duty.
By PrimeResi
Foster + Partners puts ‘robot swarms’ to work on buildings
Autonomous construction project teams bots and drones with adaptable structures designed to be dismantled and reused - with ‘wide-reaching' potential.
LATEST ARTICLES
London headquartered architecture firm lands major Singapore masterplanning project
Singapore Land Group's Marina Square will include a 49-storey residential tower alongside reworkings of three 'tropical modernist' hotel buildings.
By PrimeResi
Billionaires’ Row mansion changes hands for £30mn
Official records reveal big-ticket resi deal on one of north London's most famous addresses.
High-profile royal mansion heading for the private rental market?
Former home of Andrew Mountbatten-Windsor has 30 rooms and is said to cost £400k-a-year to run.
Real Estate Legal Digest: An essential guide to the latest developments shaping the UK property market
Stay abreast of the key policies & issues impacting the real estate sector with PrimeResi's regular legal briefing, prepared by Boodle Hatfield's team of experts.
Prime London Property Market Snapshot: Week 35, 2026
Sales activity remained quiet in the tail-end of August, but there has been a rise in properties going Under Offer.
By PrimeResi