The HNW Customer Experience: Super-prime client care and how to deliver it

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"The concept of luxury has changed in the last decade, with an increased emphasis being placed on the overall customer experience"...

Written by

Joe Burns

Managing Director at Oliver Burns

Joe Burns is Founding Partner and Managing Director of Oliver Burns, an architectural interior design and development practice that thoughtfully designs and builds some of the world’s finest homes. The firm’s super-prime reimagining of The Walpole in St James’s broke area price records in 2013 and since has been followed up with a number of high-end schemes across PCL and the Home Counties.

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